5/18/2023 0 Comments Yun express trackingFeel free to let me know any questions you may have and I would be glad to assist further, including if you need any of the contact information for the company. If they refuse, you can either keep on trying with the company, or go to your credit card/bank and let them know what happened so they can investigate and give you the refund charges back. Once there, you can explain them the situation and ask them to locate the status of the order, or to receive a refund. If you are unable to see any updates, you may need to then contact their customer support. You can either go to their website, sign in your account, and in your orders see if you have any updates on the order. There are some options you can do to resolve this situation. You have described the need to find out the status of the order. I will do my best to provide you with an answer to your question as quickly as possible. I know the issue you are facing is frustrating and you are looking for a quick resolution. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Hello, my name is ***** ***** I will be happy to assist you today. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ↩īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I've been waiting 3 weeks for this package and it's now just gone. For such a large company, they are disgraceful. There is no way to make human contact for assistance. They have a NJ phone number where I reside, yet all it does is run you in circles. They have given $275 worth of merchandise i ordered to a fake company and do not take an ounce of accountability or provide assistance. I have made attempts via email and phone repeatedly. They now take zero accountability, do not return contact, and are of no assistance. YunExpress is a major company, and who my shipper hired to ship my package. YunExpress gave my package to a 'final mile' carrier that is a scam, they claim packages are unable to be delivered, and never return them/tell the shipper they've been delivered. My $275 order from Poooliprint was given to YunExpress to deliver from Asia to the United States (New Jersey). Issue me a FULL REFUND! This is my 3rd request." On May 16, I received and email notifying me that my order had be shipped despite our correspondence back and forth. Are you willing to keep waiting for some time?" On May 13, I immediately responded NO. YunExpress focused on E-commerce parcels and provided the best global directline logistics solutions for global cross-border E-commerce sellers. An email with a tracking number will be sent to your email after shipment. May 13, they responded yet again stating that "the product is expected to ship in one week. They asked "are you willing to keep waiting for some time? An email with a tracking number will be sent to your email after shipment." On ***** I responded again requesting cancelation and a refund. May 10, they responded stating that the dress had to be customized and it would take some time for the dress to be made. As of May 9, I had received no correspondence nor shipping confirmation so I contacted Xpluswear requesting cancelation and full refund.
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